Network Disclosure

Service Offerings

SWIFT Services via the SWIFT Services brand directly offers broadband ISP services through various Tier I providers in its markets. Please visit the SWIFT Services website to check availability, speed options and pricing.

Your Internet Service Speeds

SWIFT Services provides residential and commercial customers with a variety of high speed Internet plans from which to choose.SWIFT Services provisions its customers' connection devices and engineers its network to ensure that its customers can enjoy the speeds to which they subscribe. However, SWIFT Services does not guarantee that a customer will actually achieve those speeds at all times. No Internet Service Provider ("ISP") can guarantee a particular speed at all times to a customer. SWIFT Services advertises its speeds as "up to" a specific level based on the tier of service to which a customer subscribes.

The "actual" speed that a customer will experience while using the Internet depends upon a variety of conditions, many of which are beyond the control of an ISP such as SWIFT Services. These conditions include:

1. Performance of a customer's computer, including its age, processing capability, its operating system, the number of applications running simultaneously, and the presence of any adware and viruses.
2. Type of connection between a customer's computer and the network. For example, wireless connections may be slower than direct connections into a router or modem. Wireless connections also may be subject to greater fluctuations, interference and congestion. SWIFT Services does not recommend wireless modem connections for use with its higher speed tiers as many wireless connections do not perform at the speeds delivered by these tiers.
3. The distance packets travel (round trip time of packets) between a customer's computer and its final destination on the Internet, including the number and quality of the networks of various operators in the transmission path. The Internet is a "network of networks." A customer's connection may traverse the networks of multiple providers before reaching its destination, and the limitations of those networks will most likely affect the overall speed of that Internet connection.
4. Congestion or high usage levels at the website or destination. If a large number of visitors are accessing a site or particular destination at the same time, your connection will be affected if the site or destination does not have sufficient capacity to serve all of the visitors efficiently.
5. Gating of speeds or access by the website or destination. In order to control traffic or performance, many websites limit the speeds at which a visitor can download from their site. Those limitations will carry through to a customer's connection.
6. The performance of the router you have installed. Router performance may degrade over time, and certain routers are not capable of handling higher speeds, especially when a number of devices are connected simultaneously.

This is the reason that SWIFT Services, like all other ISPs, advertises speeds as "up to" a particular level, and does not guarantee them.

Latency

Latency is another measurement of Internet performance. Latency is the time delay in transmitting or receiving packets on a network. Latency is primarily a function of the distance between two points of transmission, but also can be affected by the quality of the network or networks used in transmission. Latency is typically measured in milliseconds, and generally has no significant impact on typical everyday Internet usage. As latency varies based on any number of factors, most importantly the distance between a customer's computer and the ultimate Internet destination (as well as the number and variety of networks your packets cross), it is not possible to provide customers with a single figure that will define latency as part of a user experience.

Congestion Management

SWIFT Services does not implement any congestion management techniques. SWIFT Services operates our network to accommodate the necessary traffic requirements. In the event of congestion, all traffic is classified as best effort.

Our congestion management approach will change over time, as we continue to study and enhance our practices and as new technologies emerge. In the meantime, we will continue to invest in our network in accordance with our normal course of business operations, which includes installing technology that will increase the speed and capacity of our services.

Content, Applications, Service and Device Providers

As a full service Internet Service Provider, SWIFT Services delivers a variety of Internet-based applications. These include:

• Voice over Internet Protocol (VoIP)
• Email
• Web Hosting

SWIFT Services does not discriminate any customer traffic. SWIFT Services utilizes the network management techniques that are equal and standard across all user applications. We do not modify our network to make our directly served applications perform better than applications a user would access over the general Internet. For example, SWIFT Services does not manipulate our network to perform better for customers accessing SWIFT Services email servers versus SWIFT Services customers accessing Google’s gmail.

The network management practices employed by SWIFT Services do not differ between our directly offered applications to those general applications offered over the Internet.

Security Measures

In the event of Denial of Service (DoS), Distributed Denial of Service (DDoS) attack, spoofing or other malicious traffic, SWIFT Services will implement inbound and outbound filtering on specific hosts. These actions will be performed to ensure reliability and availability of the SWIFT Services Network. These actions will not be utilized for normal Internet applications and traffic.